- What type of cars can I book?
- Are there additional charges that are not mentioned online?
- What car can I rent if I'm under 25?
- What if I want to cancel my car rental reservation?
- Where can I request a refund for my car rental reservation?
- Do I get a full refund when I cancel my car rental reservation?
- What documents do I need to rent a car?
- Can I rent a car without a credit card?
- Can I use my debit card to pay for my rental car?
- What type of credit cards are accepted?
- Can I bring a copy of my documents or do I need to bring the original documents?
- Can I use two credit cards to rent a car?
- What insurance is included in my reservation?
- What does Roadside Assistance cover?
- Can I add an additional driver to my reservation?
- What does Damage Waiver cover?
- What does Third Party Liability cover?
- Can I add a child seat to my reservation?
During my rental
- Can I extend my contract?
- Can I drive to other countries with my rental car?
- My car does not start, what should I do?
- Where can I request a copy of my contract?
- Low emission zone (LEZ) in Paris, France: how do I get a low emission zone sticker?
- I'd like to return my rental car at an earlier or later point in time. What now?
Invoices & payments
- How can I get a copy of the invoice?
- The deposit is still blocked on my credit card. What now?
- I have unexpected charges on my credit card. What now?
- The amount on my invoice is different from the amount on my bank statement. Why?
- What is VLF for?
- What is a location fee?
Locations & programs
- What are the opening hours?
- Where can I find the location?
- Can I pick up or return a rental car outside opening hours?
- Can I rent a pool car for business purposes?
- Where can I find more information about long term car rental (shortlease)?
- Where can I find more information about long term business car rental (shortlease)?
Fines & damages
- What happens when I get a fine?
- How can I appeal a fine?
- How do you measure damage to a rental car?
- How are parking fines issued?
- How are speeding fines issued?
- Where can I park my car in the Netherlands?
- How can I join the Enterprise team?
- Where can I find Enterprise on social?
- How can I get in touch with the Sales team?
- Do you currently have any special deals?
- Who should I contact about car rental in the Netherlands (e-mail, phone number)?
- Who should I contact about international rentals/pick-ups abroad?