To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: firstname.lastname@example.org.
If you have a question regarding your damage claim, for the fastest service we have created an overview of the messages we receive most often:
- How much do you charge for damages? We have an estimate of how much damage will cost to repair per category and per kind of damage. As this is only an estimate, the costs of repair could for example end up being lower, in which case the difference will be refunded. To be as transparent as possible, we have added our complete Damage Repair Cost Matrix below.
- How come the deductible has been charged more than once? This may occur when there are multiple damages, as the deductible is applied to every individual damage. This means that, for example, if there is both a dent and a scratch, the deductible will be applied twice.
- How do you measure damage to a rental car? For more information about how we measure damage to a rental car at Enterprise, we kindly refer you to our article on the topic: How do you measure damage to a rental car?