When you rent a car, you rent it per 24 hours. For example, when you book a car for two days and you pick it up at 11AM, it is necessary to return it at 11AM two days later as well. There is a 30 minute grace period, but after that, a full day’s rate will apply.
If you were on time, we kindly advise contacting us at customercare@enterprise-netherlands.com with your rental agreement number, last name and rental dates. We will get back to you as soon as possible.