If you see unexpected charges on your credit card, we kindly advise comparing your rental agreement to your invoice, and to have a look at the check-in document. The rental agreement is the document you receive when you pick up your car, which includes the terms, conditions and inclusions; the invoice and check-in document are sent to you after you return your car.
With these three documents, you can, for example, check if you have incurred mileage charges due to limited allowance, or fuel charges for returning the car without a full tank.
When any other charges are made to your credit card, we will always notify you via e-mail; therefore we also kindly advise checking your inbox or spam folder to see if you have any messages from us.
If it remains unclear where the costs came from, please feel free to send us a message with your full name and rental dates to customercare@enterprise-netherlands.com.