All applicable costs and the reason for why each of them is charged are clearly listed while you're booking your car. After booking, you will always be able to refer to all applicable costs via your reservation confirmation and your contract.
There are two important things to keep in mind to ensure you are not surprised by any unforeseen costs:
- If you add any options at the rental counter when picking up your car, even if your booking is prepaid, please note this will be added to your current rental cost. The same is applicable when you, for example, call to extend your rental. However, we will always send you your new rental agreement to ensure you are informed and have a new overview you can refer to.
- If the booking was not directly made via Enterprise.nl, we kindly advise to inform our colleagues at the counter which insurances and extra options you booked via the third party. This is due to the fact that we at Enterprise cannot look into these specifics if the booking was created elsewhere, meaning that without that information, we might recommend a certain insurance that you already have.
Prefer to learn about surprise charges in video form? Please check out our video on additional charges below!