The fine comes to us first. Depending on the fine, there are two possible routes:
- We inform you about the fine via e-mail, sending the invoice along with the e-mail. The fine + administration fee (€25 + 21% VAT, €30,25 in total) will be deducted from your credit card.
- We inform you about the fine via e-mail. You receive the fine yourself from the organization that writes the fines. The administration fee (€25 + 21% VAT, €30,25 in total) will be deducted from your credit card.
Should you receive an e-mail about a fine or has an amount been deducted and you have any questions at all, of course, we would be happy to help. Please feel free to send us an e-mail at customercare@enterprise-netherlands.com with your full name and rental dates.