Frequently Asked Questions on Car Rental
Do you have questions about car rental? On this page, we’ve collected our most frequently occurring questions plus answers for you. Since we’ve been around for 60+ years there are quite a few, so we added a convenient search bar for you as well!
Veelgestelde vragen over auto huren
Heb je vragen over een auto huren? Op deze pagina hebben we de meest voorkomende vragen en antwoorden voor je verzameld. Omdat we al 60+ jaar bestaan zijn er aardig wat, dus hebben we ook een handige zoekbalk voor je toegevoegd!
We're here to help
What's your question?
We helpen je graag
Wat wil je weten?
- What type of cars can I book?
- Are there additional charges that are not mentioned online?
- What car can I rent if I'm under 25?
- What documents do I need to rent a car?
- Can I rent a car without a credit card?
- Can I use my debit card to pay for my rental car?
- What insurance is included in my reservation?
- What does Roadside Assistance cover?
- Can I add an additional driver to my reservation?
During my rental
- Can I extend my contract?
- Can I drive to other countries with my rental car?
- My car does not start, what should I do?
Invoices & payments
- How can I get a copy of the invoice?
- The deposit is still blocked on my credit card. What now?
- I have unexpected charges on my credit card. What now?
Locations & programs
- What are the opening hours?
- Where can I find the location?
- Can I pick up or return a rental car outside opening hours?
Fines & damages
- I love you! Where can I tell the world?
- Where can I leave my feedback after I rented a car with you?
- Where can I leave my inquiries or complaints after I rented a car with you?
- How can I join the Enterprise team?
- Where can I find Enterprise on social?
- How can I get in touch with the Sales team?
- Do you currently have any special deals?